Help Center/Finance
Finance

I turned on the automatic cleaning cost: do I still need to record the expense?

The rule to avoid doubling the cleaning after filling in the operational cleaning cost (default), and how to find a cleaning recorded twice.

The rule

From the moment you fill in the operational cleaning cost (default) of a property, stop recording the cleaning of that property's bookings manually under Finance, in Transactions. Rezvia records it for you: every booking created from then on generates, when it is confirmed, a payable in the Cleaning category, marked "Booking cleaning". If you keep recording the same cleaning by hand, the expense shows up twice — on the income statement, in the Cleanings tab and in the Transactions totals.

The rule is per property: a property with the operational cleaning cost (default) filled in has automatic cleaning; a property with the field blank keeps working exactly as before, with manual entries.

I turned on the automatic cost. Do I still need to record the expense?

For the bookings' cleaning, no. The payable is created on its own when the booking is confirmed, due on the check-out date, and you only record the payment — in the booking drawer ("Record payment") or in Transactions.

What you keep recording by hand is cleaning that is not a booking's: deep cleaning, post-renovation cleaning, common areas, cleaning of a period without guests. For that, the Cleaning category is in the New transaction selector. The automatic payable and the manual entry live in the same category; the difference is the "Booking cleaning" mark, which only the automatic one has.

Why did the cleaning show up twice on the income statement?

Almost always because, in the same month, there is the booking's automatic payable and a manual entry for the same cleaning. How to check:

1. Open Reports and the "Limpezas" (Cleanings) tab — this screen is shown in Portuguese.

2. Filter the month and the property.

3. Look at the "Origem" (Origin) column: "Reserva" is the automatic payable; "Manual" is the entry made by hand.

4. Two rows for the same guest and the same check-out date: one of them is extra. Delete the manual one in Transactions. The automatic one cannot be deleted in Transactions — it only goes away if you set the operational cleaning cost to zero on the booking.

Another possible cause is the same cleaning recorded twice by hand, with no automatic cost involved; the "Limpezas" tab shows that the same way.

The cleaning fee charged to the guest is never the cause: it is revenue and does not enter the income statement as an expense.

What about bookings that already existed when I turned it on?

The boundary is the booking's creation date, not the stay dates.

  • A booking created before you filled in the default has no automatic payable, and does not get one when it is confirmed later. Handle it as you always did — record the expense by hand — or open the booking, enter the operational cleaning cost in the field and save: the payable is created from there, if the booking is confirmed.
  • A booking created afterwards has an automatic payable. Do not record it by hand.
  • In the transition month, open the "Limpezas" tab and check booking by booking: each one should appear once, as "Reserva" or as "Manual".

    I want to pay the cleaner once a month, not per booking. How does that work?

    The payables stay one per booking, due on the check-out date. You can settle them together when you pay: in Transactions, filter the Cleaning category and the month, and record each payment with the date you paid. The "Limpezas" tab shows the month's paid and pending totals, and the monthly PDF statement lists every cleaning — it works as a reconciliation with the cleaner.

    Does every bed in a dormitory generate a payable?

    No. A bed booking in a dormitory sold by the bed does not inherit the operational cleaning cost (default): the cleaning belongs to the room, not to the bed. In that case the dormitory's cleaning keeps being recorded by hand, or entered on one of the bookings — once typed, the value creates the payable as usual. Read Why didn't the cleaning cost come prefilled on the dormitory booking?.

    Summary

  • Operational cleaning cost (default) filled in: the bookings' cleaning is automatic; do not record it by hand.
  • Field blank: nothing changes; keep recording by hand.
  • Booking created before filling it in: no automatic payable; record by hand or enter the cost on the booking.
  • Cleaning that is not a booking's: always by hand, in the Cleaning category.
  • Dormitory sold by the bed: the bed does not generate a payable.
  • Still have questions?

    Our team is available on WhatsApp

    Chat on WhatsApp