What it does

The reminder tells guests that an instalment is about to fall due, with the amount, the date and a link to the details.

It is set up under Automations, alongside the system's other automatic notices.

Setting it up

Create the payment due reminder automation and choose how many days in advance it should go out. The message text is yours to write; the screen suggests an example and lists the variables. An example using them:

Hi {{guestFirstName}}, a reminder: instalment {{installmentNumber}} of {{installmentTotal}} for your booking at {{propertyName}} is due on {{dueDate}} ({{daysUntilDue}} days). Amount: {{amount}}. Follow your booking in the portal: {{guestPortalLink}}.

The available variables are listed on the automation screen itself: guest name, property, room, instalment number and total, due date, amount, days until due, stay dates, total, amount paid and balance, host name and portal link.

Sending respects the time zone and the sending hour configured on your account, just like the other automations.

When the reminder goes out

The reminder is only sent for pending or partially paid instalments.

It is not sent when:

the instalment has already been paid;

the booking was cancelled;

the guest has no email (or phone number, for WhatsApp) on file.

Each instalment gets one reminder per lead time and per channel. If the routine runs more than once on the same day, the guest does not receive a duplicate message.

The link in the message

The link goes to the guest portal, which asks for access before showing anything. The message itself carries no sensitive data.

Payment due reminders

What it does

Setting it up

When the reminder goes out

The link in the message

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