Payment receipts

What it is

A receipt proves an amount was received. It is issued on behalf of the managing company linked to the property and is available both in the dashboard and in the guest portal.

A receipt is not a tax invoice and does not replace your company's tax filing.

Issuing

In the booking's documents area, the Receipts section lists the confirmed payments. Each payment can produce a receipt.

Only confirmed payments produce receipts. A pending or cancelled payment is not offered for issuing.

If the property is not yet linked to a managing company, issuing is blocked, with a notice on how to fix it.

What the receipt shows

Receipt number

Managing company and its registration

Guest, booking and property

Amount received and payment method

Payment date and issue date

The matching instalment and any remaining balance

Numbering runs sequentially per managing company. A number is assigned once and never repeats.

Partial payment

When a guest pays part of an instalment, the receipt covers only the amount actually received, and the remaining balance appears on the document.

Refunds

If a refund happens after issuing, the original receipt is marked as cancelled. For a partial refund, a replacement receipt is issued for the net amount, referencing the previous one; for a full refund, the receipt is simply left cancelled.

No receipt is ever deleted. The full history stays on record.

Frozen data

Each receipt keeps a copy of the company, guest, property and payment details as they were at issue time. Changing a record later does not alter a receipt that has already been issued.