Connect your WhatsApp number so automatic messages reach guests, and know what to do when the connection drops.

Why connect

Without WhatsApp connected, the automatic messages you configured only go out by email. Connecting is the missing step for guests to receive confirmations, check-in reminders and instructions on the channel they actually reply to.

The number is yours. The conversation happens in your WhatsApp, and the guest sees your contact.

Plan availability

WhatsApp is available from the Starter plan up. If your account does not have access yet, the screen shows what the integration does and where to see the plans.

How to connect

1. Go to Settings → WhatsApp.

2. Click Connect WhatsApp.

3. Wait for the QR code to appear.

4. Open WhatsApp on your phone.

5. Go to Linked devices → Link a device.

6. Scan the QR with the phone camera.

The QR refreshes automatically every 15 seconds. If it has not appeared yet, wait a few seconds — the session is starting.

How to know it is connected

The screen shows the connection state:

Disconnected — no active session.

Starting… — the session is coming up.

Waiting for QR scan — the code is on screen, waiting for you.

Connected — all good. The active number is shown beside it.

Failed or Connection error — something went wrong; see below.

Test before trusting it

Once connected, use Send test message. Enter one of your own numbers and send.

That confirms WhatsApp is working before you wait on the first automatic schedule — which may take days to happen.

When the connection drops

WhatsApp sessions do drop: a phone off for too long, a new handset, a session ended inside WhatsApp itself. The screen offers three buttons, and it is worth knowing what each does:

Reconnect — tries to restore the existing session. Try this first.

New QR code — generates a fresh code so you can pair again.

Force reset — tears the session down and starts over. Use it when reconnect and a new QR did not help.

Disconnect — ends the integration on purpose.

If a server error appears, the message says the WhatsApp service could not be reached. In that case generating a QR will not help: wait a few minutes and try again.

What happens to messages while disconnected

Messages that relied on WhatsApp are not delivered on that channel. If the message also had the email channel ticked, it still arrives by email.

That is why it is worth ticking both channels on important messages. See how to send an automatic message right after a booking.

A property with direct payment to the owner can be activated even with WhatsApp disconnected, as long as email is on — you get a notice saying the instructions will go out with the booking email. See how to set up direct payment.

Common mistakes

Scanning the QR with the phone's camera app instead of going through Linked devices inside WhatsApp.

Connecting and never testing, then discovering the problem when a guest complains.

Using Force reset as a first attempt, when Reconnect would have worked.

Unlinking the device inside WhatsApp on the phone and wondering why the platform stopped sending.

How to send an automatic message right after a booking

Automations: check-in, checkout, reviews and cleaning

Pipeline templates and post-booking messages

How to connect WhatsApp