Set a property up to receive payment directly from the guest, with its own Pix key and instructions sent right after the booking.

What direct payment is

On some properties the money does not go through online payments: the guest pays the owner directly, usually by Pix.

When you switch this on for a property:

that property's booking site stops offering online payment to the guest;

right after booking, the guest receives the payment instructions you registered on that property;

in the property list, it shows a Direct payment badge.

Direct payment remains manual. Checking the receipt and recording the payment are still your jobs — nothing is confirmed automatically.

Where to configure it

1. Go to Settings → Properties.

2. Click the pencil to edit the property. If the property does not exist yet, save it first and reopen it for editing.

3. Find the Direct payment to the owner section.

The fields

Receive payments directly on this property — the box that switches the feature on. Switched off, the data stays stored and checkout goes back to offering the usual options.

Payee — who appears as the recipient. It can be an individual, a company or a representative.

Pix key and Key type — tax ID, company ID, email, phone or a random key.

Bank account — bank, account type, branch and account number. It is optional: the Pix key alone is enough.

Additional instructions — a short free-text field, up to 500 characters. For example: "After paying, send the receipt over WhatsApp."

Click Save payment details to store it. That section saves on its own, separately from the rest of the property form.

What must be ready before you can switch it on

When you tick the box and save, a few things are checked. If any is missing, you get a message explaining exactly what to do — and, where relevant, a shortcut to the right screen.

The payee is filled in.

The Pix key and the key type are filled in.

The post-booking automation is switched on — it is what delivers the instructions to the guest.

The "Direct payment to the owner" message exists and is not paused, under Automations → Post-booking. That situation does not fall back to the default message: without its own message, the guest would receive no instruction at all.

At least one sending channel is active — email or WhatsApp.

If WhatsApp is disconnected but email is on, activation is allowed and you get a warning: the instructions will keep going out with the booking email.

How to write the message

The message is written once for your whole business, under Automations → Post-booking, in the Direct payment to the owner section. You do not need to repeat it on each property.

The payment details — payee, Pix key, bank and instructions — enter the message through variables, and are filled with whatever is registered on that booking's property. See the direct payment variables.

How to switch it off

Untick the box and save: the data stays stored and that property's checkout returns to normal.

Remove details: deletes that property's payment details.

Common mistakes

Ticking the box before creating the direct-payment message under Automations → Post-booking.

Registering the Pix key and forgetting to select the key type.

Leaving the direct-payment message paused and not understanding why activation is refused.

Expecting the payment to be confirmed on its own. It is not: checking is up to you.

Frequently asked questions

Can I have some properties on direct payment and others on online payment?

Yes. The setting is per property.

Does a property on direct payment still offer Pix or card online?

No. While direct payment is on, that property's checkout does not offer online payment.

And if the booking is created by me, not through the site?

Direct payment still applies. If the property receives directly, the payment instruction is what the guest needs to see, regardless of where the booking came from.

Do you receive or check the receipt?

No. The instructions are text only, and checking the payment is done by you.

How to set up direct payment to the owner