How to create a fair cancellation policy

Why have a clear policy?

It avoids disputes, protects your revenue and gives the guest confidence at the moment of booking.

A starting policy to consider

Cancellation 15 or more days ahead: 100% refund

Cancellation 8 to 14 days ahead: 50% refund

Cancellation with less than 7 days: no refund

How to communicate it

Put the policy in the property description and repeat it when you confirm the booking over WhatsApp.

Practical tip

Be flexible with documented emergencies (illness, bereavement). Excessive rigidity produces bad reviews.

Common mistakes

Having no policy at all — it leaves room for disputes

A policy so strict it scares off new guests who fear losing their money