The individual statement of a paid booking and the monthly statement of the Cleanings tab: what is included, what is not, and what the document is not.
A PDF document generated by the system with the cleanings of a period — paid ones and, in the monthly version, pending ones too — for you to check and to show the cleaner. It lists the transactions in the Cleaning category: the payables generated automatically by the bookings' operational cleaning cost and the expenses recorded by hand in that category.
What it is not: a tax receipt, an invoice or a declaration signed by the service provider. The document is issued in Portuguese, and its footer says so explicitly — "Documento operacional gerado pelo sistema. Não substitui recibo fiscal, nota fiscal nem declaração assinada pelo prestador do serviço." (an operational document generated by the system; it does not replace a tax receipt, an invoice or a declaration signed by the service provider). The system does not collect confirmation from whoever was paid.
The PDF is not stored: it is generated on the spot, from the transactions, every time you download it. If a payment is reversed or an amount adjusted, the next download already reflects the change.
In the booking drawer, in the "Cleaning cost" block, the "Cleaning statement" button appears after the payable has been paid. Before that there is nothing to state, and the button is not shown.
The document is titled "Demonstrativo de pagamento de limpeza". It carries the property, the guest and the booking dates, the amount, the payment date and method, the supplier linked to the transaction (or, without a supplier, the person responsible for the cleaning task) and the issuer: the property's active managing company or, if there is none, your workspace name.
Under Reports, the "Limpezas" (Cleanings) tab — shown in Portuguese — lists the period's cleanings:
The "Gerar demonstrativo (PDF)" button generates the "Demonstrativo de pagamentos de limpeza" with the same rows and the same filters as the screen.
Included: the automatic payables generated by the bookings' operational cleaning cost and the manual expenses in the Cleaning category. The period is that of the cleaning date (the accrual date, which is the booking's check-out date), not the payment date — a cleaning on 30 April paid on 5 May shows in April.
Not included: the cleaning fee charged to the guest. It is revenue, it shows in the booking price and, on the owner statement, as "Taxa de limpeza retida" (withheld cleaning fee) — never here.
It did not disappear; it was renamed. On the owner statement (shown in Portuguese), the row and the column previously called "Limpeza", under "Custos Operacionais", are now called "Taxa de limpeza retida" (withheld cleaning fee), under "Retenções do repasse" — "Payout retentions" on the owner portal's Financial page. The amounts are the same: it is the cleaning fee charged to the guest that stays with the operation and is deducted from the payout. Statements already generated keep the same numbers.
The operational cleaning cost — what you pay the cleaner — does not appear on the owner statement or on the owner portal. It is the operation's expense, not the owner's.
Because each transaction carries the currency of the booking that generated it, and a property that changed currency can have older bookings in the previous currency alongside newer ones in the same period. The statement shows one total per currency and converts nothing. To see only one of them, use the currency filter.
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