How to use Airbnb, Booking.com and other sources in the statement

Why does the source channel matter?

Each booking can come from a different source: Airbnb, Booking.com, your own site, WhatsApp or a direct referral. The source determines whether there is a channel fee and what percentage applies. In the owner statement, that information is itemised so the payout is transparent.

How sources appear in the statement

The statement groups the period's bookings with their source channel. For each booking it shows:

Source: where the booking came from (Airbnb, Booking.com, Direct, etc.)

Gross revenue: the total the guest paid

Channel fee: the percentage and amount deducted by the platform

Operational revenue: what was left after the channel fee

That lets the owner see exactly how much came from each channel and how much was deducted.

Setting the source on each booking

1. Go to Bookings → edit, or create a new booking.

2. In Source channel, select the right platform.

3. Enter the Channel fee (%) for that platform.

4. Save the booking.

5. When you generate the statement, those figures appear itemised automatically.

Worked example

Imagine three bookings in the same month:

| Guest | Channel | Gross | Fee | Operational |

|---------------|--------------|------------|---------|-------------|

| Example 01 | Airbnb | R$ 800.00 | 4% | R$ 768.00 |

| Example 02 | Booking.com | R$ 600.00 | 18% | R$ 492.00 |

| Example 03 | Direct | R$ 500.00 | 0% | R$ 500.00 |

| Total | | R$ 1,900.00| | R$ 1,760.00 |

The statement shows those figures separately, which makes reporting to the owner straightforward.

Important tips

Standardise the channel names across your team so reports stay consistent.

If the channel is not on the list, record the source in the booking notes field.

Direct bookings have no channel deduction — gross and operational are the same.

Common mistakes

Using "Direct" for bookings that came from Airbnb — the fee is not deducted and the statement comes out wrong.

Not recording the channel on older bookings — it can create inconsistencies in the statement history.

Recommended next step

Understand how the statement automatically calculates operational revenue and the owner net.