Set whether you accept pets, how many, and configure different rules per room or unit.
The pet policy says whether your property accepts animals and how many. It is a setting of its own — it is not the same as ticking the "Pet Friendly" amenity in the amenities list.
The difference matters: the amenity is a badge, the policy is a rule. It is the policy that tells the guest how many are allowed and that organises the search on your booking link.
Configure it whenever you accept animals — even if the answer is "no". Making it explicit that you do not accept them avoids a booking made by mistake, an argument on arrival and a cancellation.
1. Go to Settings → Properties and edit the property.
2. Find the pet policy section.
3. State whether the property accepts pets.
4. If it does, state the maximum number per unit.
5. Click Save.
When you tick that you accept, the maximum becomes required — without it the rule would be incomplete and the guest would not know how many animals they can bring.
In an operation by rooms or units, each room has its own policy. That reflects reality: a ground-floor studio with outdoor space may accept pets, and an upstairs suite may not.
1. Open the property and go to the rooms area.
2. Edit the room you want.
3. Configure that room's pet policy.
4. Click Save.
Repeat for each room. Different rooms can have different limits.
Accepting pets and charging for them are separate settings. You can accept without charging anything — and that is how every property starts.
To charge, enter the pet fee amount on the same screen where you configured the policy: on the property, when the whole place is rented; on each room, when the operation sells rooms.
The charge is per animal, per stay. If the fee is R$ 50 and the guest brings 2 animals, that is R$ 100 — over 3 nights or over 10.
There is no add-on list for the guest to tick a "pet fee". The charge follows from the number they already gave in the search: if the unit charges, the amount enters the quote on its own. That avoids the impossible combination of two declared animals and no fee.
Two rules worth remembering:
In the property rules, the guest reads whether pets are accepted and the limit. The message says only what is configured — Rezvia does not invent a policy you never declared.
On properties that sell rooms, the guest can state how many pets they are bringing in the search. Rooms that do not meet that number simply do not appear as options, so they do not waste time choosing a unit that would be refused later.
The number of pets stated by the guest appears alongside the rest of the booking data, next to the number of adults, children and babies.
When there is a charge, the pet fee appears itemised on the booking, separate from the nightly rate — and that is how it also enters the owner statement.
A guesthouse with three units:
A guest searches for dates stating they will bring 2 dogs. The booking link shows only Studio 01, because it is the only one that fits two animals.
If they state 1 dog, Studio 01 and Chalet 03 both appear.
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