Help Center/AI Agent
AI Agent

How to connect the AI Agent number

Why the agent needs its own SIM and how to scan the QR code to connect its WhatsApp.

First of all: a SIM of its own

The AI Agent needs its own number, different from the one you use for Rezvia automations and different from your personal WhatsApp. A prepaid SIM is enough.

Why:

  • A number can only be connected in one place at a time. If you use the automations number, your automations stop.
  • The agent answers on its own. You do not want it replying on the number your family writes to.
  • You keep answering normally from your usual number, and you can even reply inside the agent's conversation — it notices and goes quiet (see the human handoff article).
    • The SIM must have WhatsApp installed and active on a phone before you connect it here. That phone is what scans the QR code.

    Where it is

    AI Agent → Configure → Number in the step list.

    The number is the sixth of the eight steps, on purpose. Many people buy the agent before the SIM arrives, and starting with the QR code would block everything at the door. You configure the rest and connect the number when the SIM shows up — the list lets you jump straight to it at any time.

    Step by step

    1. Open AI Agent → Configure and pick Number from the list.

    3. The screen shows the QR code. It is short-lived; if it expires, just ask for another one.

    4. On the agent's phone, open WhatsApp and go to Linked devices → Link a device.

    5. Point the camera at the QR code on screen.

    6. Done: the card now shows Connected.

    How to tell if it dropped

    The AI Agent Panel warns you in red: *"The agent number is disconnected — nobody is being answered"*, with a button to reconnect.

    It is worth checking now and then, because WhatsApp unlinks devices when the main phone stays offline for too long. Keep the agent's phone powered on and online.

    If the card says it could not reach WhatsApp

    That does not mean the number dropped — it means the check did not answer at that moment. Reload the page in a few minutes. If it persists, contact support.

    Still have questions?

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