How the agent introduces itself, the way it speaks and the first message the guest receives.

Where it is

AI Agent → Configure → Personality, the second step in the list — right after choosing the units.

Agent name

The name it introduces itself with. Pick a simple, easy-to-spell person's name — it shows up in the first message and sets the tone of the conversation.

Opening message

The first thing the guest receives. Keep it short and say what it can do. For example:

*"Hi! I'm Rafa, from Lake Lodge. I can check availability, quote prices and send you the booking link. Which dates are you looking for?"*

Default language and guest's language

Default language: what it uses when the guest's message does not make the language clear.

Guest's language: turned on, it replies in whatever language the person wrote in. Someone writes in English, it answers in English.

Tone of voice

This is the field that changes how it speaks. Write one or two sentences describing how you want it to sound. For example:

*"Speak warmly and personally, like a countryside host. Never use slang. At most one emoji per message."*

Tone of voice changes only the way it speaks — never the rules about price, availability or booking. No matter how you phrase it, the agent will not grant discounts or invent prices.

Additional service notes

A free field for service instructions that do not fit as a frequent question: how to refer to the property, what to highlight first, what to avoid.

The same rule from the next article applies here: do not write amounts. A price written in free text is not this conversation's price — the correct amount is the one the system calculates at the moment.

Personality: name, tone of voice and opening message