Frequent questions: what it answers without looking anything up

Where it is

AI Agent → Configure → Frequent questions.

This is where the questions you answer ten times a day live: do you take pets? is there parking? what time is check-in? is there a barbecue? how do I get there?

Three types

How to write a good answer

1. Write the question the way a guest would, not the way you would describe it.

2. Answer directly, in one or two sentences.

3. If the answer has a condition ("yes, up to 10 kg"), write the condition with it.

4. Avoid "ask us" — if that is the answer, it is better not to register it and let the agent call a person.

The most important rule: do not write amounts

No price, fee or discount written here. When you type an amount in this field, the screen warns you immediately that the agent does not repeat amounts from free text — it uses what is configured.

The reason is simple and worth understanding: an amount written here is frozen. Your rate changes in high season, weekends are priced differently, you adjust prices in January — and that text still sits there with the old number. The guest receives a price you no longer charge.

The right amount is always the one the system calculates on the spot, with the dates and party size of that conversation. That is why the agent ignores prices written in free text.

What NOT to register here

This material is public, sales-facing — it is what the agent may tell someone who has not booked yet. Do not register: