Help Center/AI Agent
AI Agent

What the AI Agent is and what it does

An AI agent that answers guests on WhatsApp with your real availability and your own prices — and what it does not do.

What it is

The AI Agent is a virtual agent that answers your guests on WhatsApp. It is not a canned-reply bot: before saying anything, it checks your system on Rezvia — the calendar, the units you registered, your own rates.

In practice: a guest writes at 10:40 pm asking whether there is availability over the holiday. The agent checks the calendar, says yes, prices the stay with your rates and sends the link for the guest to book. You wake up to a booking.

What it does

  • Answers questions: units, amenities and house rules, from what you already published.
  • Checks availability: looks at the calendar for the requested dates before saying there is room.
  • Quotes prices: the total comes from your rates, with the validity written in the message.
  • Sends the booking link: the guest reviews dates, guests and total, and pays on the page.
  • Speaks the guest's language: replies in Portuguese or English, following whoever wrote.
  • Calls you when needed: discount requests, policy exceptions, anything off script.

    • What it does NOT do

    This matters as much as the list above, and it is what prevents surprises:

  • It does not create the booking on its own. It sends the link; the guest completes and pays on the booking page. No booking lands on your calendar without someone paying.
  • It does not make up prices. Every amount is calculated by the system from your rates and handed to the agent ready. If the system did not calculate it, the agent does not mention a number.
  • It does not claim availability without checking the calendar.
  • It does not ask for card, bank transfer or ID over WhatsApp. Payment happens only on the booking page.
  • It does not grant discounts or change policy. In those cases it calls you.
    • It uses a dedicated number of its own. The number your automations use keeps working exactly as it is — the two never mix.

    How it shows up in your day

    In the sidebar, next to the CRM, there is an AI Agent item with two screens:

  • Panel: its state, the alerts, this month's numbers and who is waiting for a person.
  • Configure: the seven subjects you fill in once and adjust whenever you want.

    • When it needs you, the conversation becomes a card in your CRM pipeline, with a summary of what was discussed.

    Where to start

    1. Connect the number — a dedicated SIM, paired with a QR code.

    2. Give it a name and a way of speaking.

    3. Choose what it may offer (which units).

    4. Register your frequent questions.

    5. Say who takes over when it calls a person.

    6. Test with your own number before opening it to guests.

    7. Open it to everyone when you are happy with it.

    Each step has its own article, and the Panel shows how many are already done.

    Still have questions?

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    Related articles

    How to connect the AI Agent number

    Why the agent needs its own SIM and how to scan the QR code to connect its WhatsApp.

    Personality: name, tone of voice and opening message

    How the agent introduces itself, the way it speaks and the first message the guest receives.

    Frequent questions: what it answers without looking anything up

    How to register the questions you answer every day — and why none of them may contain written prices.