Register bookings received by WhatsApp, phone or referral.
Whenever you receive a booking outside your site — over WhatsApp, by phone, on Instagram or through a referral.
1. Go to Calendar in the sidebar.
2. Click + New Booking (top right).
3. Select the property.
4. Set the check-in and check-out dates.
5. Enter the guest name, phone and email.
6. Set the total amount.
7. Choose the status (Confirmed, Pending, etc).
8. Click Save.
Always record every booking in the system, including the ones that came from outside. That is what prevents a date clash (overbooking).
Use the "Notes" field for anything important (e.g. "Guest has a dog" or "Asked for an extra cot").
What does each booking status mean?
Understand the difference between pending, confirmed, checked-in and canceled bookings.
How to cancel a booking, including one already paid
Cancel to free the dates and decide the financial settlement: how much to refund, how much to keep and whether anything is still due.
Check-in and check-out times: what each one means
Understand the difference between your property's standard time and the time a guest plans to arrive.