Cancel to free the dates and decide the financial settlement: how much to refund, how much to keep and whether anything is still due.

Where to cancel

Cancellation lives under Bookings and also in the Calendar — in both places, by opening the booking and clicking Cancel booking.

Cancelling is not the same as deleting. The booking stays in the history with the status Cancelled, and that is what keeps the period's reports coherent.

What happens to the dates

The dates become free again on the calendar and on your booking link as soon as the cancellation is confirmed.

A booking with nothing received

This is the simple case. Confirm the cancellation and that is it.

The outstanding financial entries linked to that booking leave Transactions, Payments and Statements — the screen tells you so before you confirm. That makes sense: it was money that is no longer coming in, and keeping it forecast would distort every report.

A booking with money already received

Here the cancellation opens a financial settlement screen, because there is money to decide about. It has four parts.

1. Financial situation

A summary of what exists today: the booking amount, the payment plan, how much has been received, the expected balance and the source channel.

If there were future instalments, they will be closed by the cancellation — the screen warns you first.

2. Policy suggestion

If you have a cancellation policy configured, it appears as a suggestion: how much to refund and how much to keep according to your own rule.

It is a reference only. Rezvia neither refunds nor retains anything on its own — the decision below is yours, and it is the one that counts.

When no policy applies, the screen says there is no suggestion. "No suggestion" is different from "a suggestion of 0%", and the two are never confused.

3. The settlement

Three fields, and all three are your decision:

Refund to the guest — how much you will give back. It cannot exceed what has already been received. If they get nothing back, write 0 — the field is required precisely so that "zero" is a recorded decision rather than an oversight.

Additional amount to charge — when the cancellation produces a penalty larger than what has already been paid.

Reason and notes — the record of why, kept in the history.

If the booking came from an external channel, there is also a section for the amount retained by the channel and the external revenue that stayed with you.

4. The outcome

Before you confirm, the screen states in words what will happen: how much you keep, how much will be pending as a refund, whether a new charge will be created, and that the stay's future balance will be closed.

You tick "I have reviewed the figures above" and confirm.

The refund is carried out by you

This is the most important point in this article: Rezvia records the refund, it does not carry it out.

The amount is noted as pending manual execution. Returning the money — by Pix, through your payment provider's panel, or however you agreed — remains an action of yours, outside the system.

If you enter an additional amount to charge, it becomes a new receivable, and the guest has to be charged as normal.

Cancellation and the owner

Revenue from a cancellation does not automatically enter the owner payout.

If the retained penalty should be shared with them, enter it as a manual adjustment on that month's statement. See how to generate and approve a statement.

If the figures change while you are reviewing

If a payment on that booking is recorded while the cancellation screen is open, it warns you and reloads the numbers. Check them before confirming again — it is a protection against refunding against a figure that has already changed.

Common mistakes

Deleting the booking instead of cancelling it — you lose the history and the period's report comes out wrong.

Leaving the refund field blank expecting "empty" to mean zero. Write 0.

Confirming the cancellation and assuming the money went back to the guest on its own.

Forgetting to enter the retained penalty as an adjustment on the owner statement.

Cancelling without telling the guest.

Suggested use

Keep a clear cancellation policy on your booking link. It decides nothing on its own, but it is the reference that makes the conversation easier — and it is what appears as the suggestion on this screen. See how to create a fair cancellation policy.

How to cancel a booking, including one already paid