Help Center/Bookings
Bookings

What does each booking status mean?

Understand the difference between pending, confirmed, checked-in and canceled bookings.

The available statuses

  • Pending — the booking was requested but is not confirmed yet (awaiting payment or approval)
  • Confirmed — the booking is secured; the guest is coming
  • Checked in — the guest is at the property
  • Checked out — the guest has left and the stay is complete
  • Cancelled — the booking was cancelled for any reason
  • Blocked — dates blocked manually, with no guest

    • How to change the status

    1. Go to Bookings in the menu.

    2. Click the edit icon (pencil) on the booking.

    3. Change the Status field.

    4. Click Save.

    Practical tip

    Keep statuses up to date as things happen. That keeps the calendar correct and the reports accurate.

    Common mistakes

  • Leaving bookings as "Pending" for weeks without confirming or cancelling
  • Not marking "Checked out" — it disrupts cleaning control

    • Still have questions?

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