Vouchers: discount coupons

What a voucher is

A voucher is a discount code the guest types when completing a booking on your link.

Unlike the length-of-stay discount, which is automatic, a voucher only works for whoever has the code. It is the right tool for campaigns, partnerships and for bringing back guests who have stayed before.

Where they live

Go to Settings → Vouchers. From there you open the Coupon Manager, the dedicated page to create, edit and monitor coupons.

What you can configure

Benefit type — a percentage discount or a fixed amount.

Benefit value — the percentage or the amount.

Validity — how long the code works.

Usage limit — how many times the code can be applied.

Properties — which properties the coupon applies to.

Code — you choose it. Left blank in some flows, the system generates a unique code automatically.

What the guest sees

At checkout a field appears: "Have a discount coupon?". They type the code and click Apply.

Valid code: a confirmation shows how much they save, and the total is recalculated.

Invalid, expired or exhausted code: "Invalid coupon" appears, without explaining why.

Automatic re-engagement voucher

There is a special use of vouchers that does not depend on you handing a code to anyone: the Re-engagement with voucher automation.

It goes out a few days after check-out, only to guests with no future bookings, with an incentive to return. In that automation you set the benefit type, the value, how many days the voucher lasts and, optionally, the code — leave it blank and the system generates a unique one.

The Automations panel shows how many vouchers were sent and how many were used, which is the only honest way to know whether the campaign worked.

Vouchers and length-of-stay discounts coexist

Neither cancels the other, and both stay distinguishable in reports. See progressive length-of-stay discounts.

Worked example

You partner with a local restaurant and create the coupon PARTNER10: 10% off, valid for 90 days, limited to 50 uses, applicable to both properties.

The restaurant hands out the code. On every booking closed with it, the discount applies on its own and the usage counter advances. Once it reaches 50, the code stops working.

Common mistakes

Creating a coupon with no validity and no usage limit, then forgetting it is live.

Publicising a code before checking which properties it applies to.

Confusing a voucher with a public offer: an offer is the crossed-out price on your link, visible to everyone, and needs no code. See custom price vs. public offer.

Related articles

Progressive length-of-stay discounts

Custom price vs. public offer

Automations: check-in, checkout, reviews and cleaning