Understand how each booking falls into one of five payment situations and which message the guest receives in each case.
Someone who has just paid by card needs a different message from someone who has yet to pay. That is why the post-booking message is organised into five situations, and each booking falls into one of them.
The classification is done by the system, from what happened on the booking. You do not have to mark anything.
Applies when the property is configured to receive payment directly.
This situation beats all the others, including on bookings you create yourself. If the property receives directly, the payment instruction is what the guest needs to see.
It is also the only situation that does not fall back to the default message: it always needs its own. See how to set up direct payment.
Applies when the guest, on your booking site, chooses to complete the booking without paying at that moment.
Use this message to explain the deadline, the accepted payment methods and what happens if payment is not made.
Applies when the guest chooses to pay online by Pix on your booking site.
Applies when the guest chooses to pay online by card on your booking site.
In those two situations the guest is already paying through online payments. That is why the direct payment variables come out blank in them — so as not to prompt a second payment. See the direct payment variables.
It is the destination for everything that does not fit the above:
On a booking you create, the payment method you record is your note of how the money came in — not a choice made by the guest. That is why it does not change the message situation.
Under Automations → Post-booking, use the preview in each section. It shows the text that would go out in that situation, without sending anything to the guest, and warns you when a variable would come out blank.
Do I need to write all five messages?
No. Pay later, Pix and Card fall back to the default message while they have none of their own. Only direct payment to the owner requires its own.
Can the situation change after the booking is created?
The classification follows what the guest chose at the moment of booking, and stays consistent even after the payment is settled.
How to receive bookings by Pix and card with Asaas
Step by step to create and verify your Asaas account and get ready to receive Pix and credit card pela Rezvia.
How to enable online payments (Pix and card)
Receive Pix and credit card payments directly through your booking website, with automatic confirmation.
How payout transfers work
Understand when and how booking revenue reaches your bank account.