Error when saving or confirming a booking

What happened

In properties with the cleaning window protection on, the platform refuses to save a confirmed booking whose time eats into the cleaning time of another confirmed booking. The message starts differently depending on what you were doing, and the rest is always the explanation of the conflict — which booking is in the way and until what time the property is protected. The messages are shown in Portuguese.

Nothing was half-saved: when the message appears, the booking is exactly as it was before the click.

Situation 1 — editing the time of an existing booking

You opened the booking under Bookings, changed the check-in or check-out time and clicked Save changes:

Or, when moving the check-out too late:

How to fix it: use a time that fits (in the first example, 13:00 or later) or adjust the other booking first. Editing the name, phone, e-mail, amount or notes never goes through this check — only changes of times, dates, room, quantity and status do. A booking that was already packed against the previous one before you turned the protection on stays editable in those fields.

Situation 2 — confirming a pending booking

A pending booking can exist at a time that conflicts with another booking's cleaning. That is the correct behaviour, not a bug: pending does not occupy the property, so it is not checked — which is exactly why a request from your website can wait without locking the calendar. The rule is only applied the moment it becomes Confirmed:

The booking stays pending, with no change at all.

How to fix it: in the same edit, correct the check-in time (13:00, in the example) and switch the status to Confirmed — the platform accepts both changes together. Or adjust the previous booking's check-out before confirming.

Situation 3 — creating a new booking

When creating a booking directly as Confirmed (in the dashboard or the app) at a time inside the previous booking's cleaning:

Nothing was created. Creating the same booking as Pending works — it will be checked on confirmation, as in situation 2.

On the booking website, guests never see this message: when the default times do not fit the previous booking's cleaning, they get the unavailable-dates notice when completing the booking, with no other guest's name or time.

Moving to another room

When moving a booking to another room under Bookings, the destination room is checked too:

The booking stays in its original room.

The formula behind all of them

Check-out time + cleaning time = when the property is ready. The next arrival has to be at that time or later — the exact minute is allowed. To understand the whole protection, what it blocks and what it does not change, see Cleaning window between bookings. For every other change to a booking, see How to edit a booking already created.