Set up the area where guests check their stay, with arrival instructions, Wi-Fi, house rules and contact details.
The Guest Portal is a private area where whoever booked can check their own stay: dates, amounts, how to get there, entry instructions, Wi-Fi, house rules and how to reach you.
It exists to take the same five questions off WhatsApp — and so the right information is available at two in the morning, when the guest arrives.
They open the portal and create access under Create Access, using the email registered on the booking. That email is what links the person to their bookings.
If they forget the password, there is email recovery.
Once in, they see My Bookings and open whichever they want.
Go to Settings → Properties and open the property's Guest Portal area. That is where you write the information shown in the private area.
The available blocks:
Welcome message — the text that opens the booking page.
Arrival and check-in
During the stay
Check-out
Contact — name, phone and email of the person responsible. The guest gets Message on WhatsApp and Call buttons.
Two pieces of information are sensitive and are not exposed from minute one:
That is not a limitation: it is what stops an unconfirmed — or cancelled — booking walking away with your gate code.
The configuration screen offers copy the Guest Portal link. Use it in your messages — including the automatic post-booking message, where it can be inserted as a variable. See how to send an automatic message right after a booking.
Beyond the instructions you wrote, the booking page shows the dates, the number of nights, the number of guests, the booked room where applicable, and the address with a shortcut to open it in maps.
The booking carries an itemised Price summary, line by line, with whatever exists on that booking:
And, at the end, Total, Paid and Balance.
That changes the conversation: instead of asking "where did this amount come from?", the guest reads the breakdown. Each line matches something you configured — the pet fee comes from the room policy, the add-on from what they chose, the early check-in fee from your approval.
When the booking has instalments, the payment history appears alongside, and the summary is built from the already frozen instalments — it is not a calculation redone on the spot.
If there is still a balance and your property has online payments switched on, the portal offers the guest to pay the difference right there, by Pix or by card.
It is the natural path for someone who booked with "pay later" or settled only a deposit: they open the portal, see the balance and deal with it, without waiting for you to send a link.
Two conditions, and both are yours:
When the balance is not payable online, the summary still appears in full. What disappears is the button — and that is as it should be: better not to offer than to offer and fail.
The portal still works and still shows the booking. On empty blocks it says the full stay instructions have not been added yet — rather than pretending they do not exist.
How to create a manual booking
Register bookings received by WhatsApp, phone or referral.
What does each booking status mean?
Understand the difference between pending, confirmed, checked-in and canceled bookings.
How to cancel a booking, including one already paid
Cancel to free the dates and decide the financial settlement: how much to refund, how much to keep and whether anything is still due.